Call Centre Site Visit in Shenzhen – SUNDAY Communications Limited
Date: 11 January 2005 (PM)

Call Centre Association – AGM & Call Centre Industry Research
Date: 19 January 2005 (Evening)

Our 6th Annual General Meeting plus Forum on Call Centre Industry Research will be held on 19 January 2005. Besides the AGM, hosted by our Chairman, Mr. Sidney Yuen, Treasurer, Mr. Ambrose Linn and the Secretariat, we will invite Mr. Michael Cowell, our Marketing & PR to present the Call Centre Industry Research 2004.

Please click here to download the registration form.

1. The 5th Annual Call Centre Awards Presentation Gala Dinner 2004 – 28 Oct., 2004
The Hong Kong Jockey Club, Happy Valley Clubhouse, Shan Kwong Road, Happy Valley, Hong Kong.

2. Evening Briefing on The State-of-the-art Technology “Contact Centre On-Demand Services” & the Call Centre Industry Research 2004 Finding Announcement.
Date: 25 November 2004 at HKPC

3. Call Centre Site Visit Exclusively for CCA Members
CLP Power Hong Kong Limited, 13/F., 6 On Lai Street, Shatin, N.T.
Date: 17 December 2004.

4. 如何全面提升客戶服務中心服務水平 – 香港及國內同業成功經驗分享
日期：2004年12月20日於廣州市越秀南路208號全球通酒店舉行

Make sure you continue to enjoy the Association's exclusive benefits, including the Annual Call Centre Awards, Annual Industry Research, The Annual Best Practice Sharing Symposium, On-Site Visits, Seminars and Training, plus many others events by renewing your membership.

To ensure that you don't miss out on any of the above benefits, please complete the enclosed membership renewal from and fax it to (852) 2788 6056. Don't wait, do it today!

If you have any queries, please call our hotline at (852) 2788 6011.

We look forward to serving you again in the coming year.

Yours sincerely,

Cindy Lui

Secretariat

Call Centre Association

P.S.

Payment method:

You can deposit the membership fee or by auto pay to HSBC A/C 518-270343-001 (Call Centre Association Limited), or you can use the transfer payment by the ATM at any MTR stations. Please fax the receipt to (852) 2788 6056 for account purpose.

Please click here to download the Membership Application Form.

More News from the Call Centre Sector

Join the Hong Kong Delegation to Participate in the 2005 US Outsourcing World Summit !

Date: 21-23 February 2005

Venue: California , USA

Introduction:

The Hong Kong Information Technology Federation (HKITF) has successfully obtained funding from the SME Development Fund to implement a promotion campaign for Hong Kong IT companies to do overseas outsourcing business. In collaboration with Hong Kong Trade Development Council and Hong Kong Productivity Council, HKITF will lead a delegation to the 2005 Outsourcing World Summit in US. The Summit not only features a series of conference programs on the latest outsourcing practices but also serves as a global network that brings high-level executives and service providers together. A Hong Kong Pavilion will set up in the exhibition to promote Hong Kong IT outsourcing services.

Above:

The Outsourcing World Summit is a unique forum positioned at the nexus of business, technology, and the global economy. It is based on the premise that outsourcing can only be an effective tool when all those involved – customers, providers, and advisors alike – work together to break through the myths, misunderstandings, and occasional missteps that come with organizational transformation of this magnitude. The 2005 Summit is in its eighth year, and it includes a range of program elements that would ensure a free flow of information and networking for all participants.

Participation fee:

•  Summit admission is US$1,900* (also includes invitation to cocktail reception and entry to exhibition) (*Listed price only. Special rate may be offered subject to group size)

•  The fee does not include travel expenses, accommodation, food and beverage.

Sign up now! Participation is on a first-come-first-served basis. Please complete the attached forms for registration. For enquiries, please call Ms. Vicky Fung at 2788 5598 or email to itf_vickyf@hkpc.org

Click here to download the application form and hotel reservations form.