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Call
Centre Association
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E-newsletter
- Jul, 2004
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Upcoming
Events
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Briefing Session on the 5th Hong Kong Call Centre Awards & 1st Regional Call Centre Award (Hong Kong/Malaysia/Singapore) |
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The briefing session aims at providing an overview of the programme, the Awards categories, the assessment criteria and the application procedures to the prospective applicants to the Awards 2004. |
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| Who should attend |
Call centre practitioners who intend to participate or know more about the Award
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| Date |
Wednesday 22 July, 2004 (Thur)
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| Time |
6:00pm - 7:00pm
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| Fee |
Free of charge
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| Venue |
HKPC Building, 78 Tat Chee Avenue, Kolwoon Tong, Kowloon
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| Enquiry |
Please contact Amy Wong on 2788-5753 or amywong@hkpc.org |
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Please click here to download the registration form. |
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| Call Centre Visit to TNT Express Worldwide (HK) Ltd & 1823 Citizen's East Link (Efficiency Unit, HKSAR Government) |
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Call Centre Visit |
31 July 2004 (Saturday) - TNT Express Worldwide (HK) Ltd, the visit group is limited to 15 members. |
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| 27 August 2004 (Tuesday) - 1823 Citizen's East Link (Efficiency Unit, HKSAR Government), the visit group is limited to 25 members. |
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Beginning this month the Call Centre Association will organize regular site visits to leading call centres (winners of HKCCA Award 2003) in Hong Kong. The visits are organized exclusively for CCA Members and provide opportunities for mutual learning and networking. |
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This visit will last about two hours. The exact time and place of gathering will be notified once the arrangements have been confirmed with the host organization. The visit group is limited to 15-20 persons.
Seats are reserved on a first-come-first based, act now to secure a place. |
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The visits schedule is as following: |
31 July 2004 (Saturday) - TNT Express Worldwide (HK) Ltd, the visit group is limited to 15 members.
27 August 2004 (Tuesday) - 1823 Citizen's East Link (Efficiency Unit, HKSAR Government), the visit group is limited to 25 members. |
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The visits schedule is as following: |
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| Date |
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Site Visits |
| 31 July 2004 (Saturday) |
10:00 am - 12:00 noon |
TNT Express Worldwide (HK) Ltd
25/F, SCB Tower, Millennium City 1, 388 Kwun Tong Road, Kowloon, Hong Kong. |
| 27 August 2004 (Tuesday) |
PM |
1823 Citizen's East Link (Efficiency Unit, HKSAR Government)
Room 705 Kowloon Government Office
405 Nathan Road, Kowloon, Hong Kong. |
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| The visits are free. Please click here for the Response Form |
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The Call Centre Industry Needs Your Participation in this Prestigious Competition
Enter Now to Make the Difference
The 5th Annual Call Centre Awards 2004 &
1st Regional Call Centre Awards (Hong Kong/Malaysia/Singapore) |
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At the heart of all successful businesses are customers who are becoming better educated, more sophisticated and demanding in terms of their dealing with the brand. In order to meet and surpass these expectations, the call centre has become one of the key delivery methods by which the most successful brands help manage and interact with customers. |
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For the fifth year running, the Hong Kong Call Centre Association would like to recognize both individuals and businesses who strive to meet these expectations and deliver outstanding levels of customer service through the call centre. |
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You are invited to make nominations and enter this prestigious award in any one of three main categories covering Contact Centres, Individual and/or Vendors. |
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We're Going to Take Your Fame to a Regional Level |
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| In conjunction with the 5th Annual Call Centre Awards 2004, we are also proud to announce the inaugural Regional Call Centre Awards jointly organized by the HK CCA, Call Centre Association of Malaysia (CCAM) and the Call Centre Council of Singapore (CCCS). Hong Kong's best call centres will go head to head against those of Malaysia and Singapore to establish on a regional level, the "Best of the Best" in the three corporate categories - Best New Call Centre, Best Call Centre - Below 50 seats and Best Call Centre - Above 50 seats. |
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The industry needs your help to identify the leaders that make the difference. Please visit the link below to learn more about how you can nominate companies and candidates and in doing so, help Hong Kong gain its rightful place as a centre of call centre excellence. |
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| Remember, participation in the awards identifies your business as one that is committed and prepared to operate and deliver at a high level. Don't miss the chance. Closing date for the receipt of applications will be the 31st July 2004 at 13:00 Hr. |
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| For details please contact us on 2788 6011. |
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Customer Service & Satisfaction Conference (23-24 Sep 04) KL - From Pacific Conferences |
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Date: 23-24 September 2004
Venue: JW Marriott Hotel, Kuala Lumpur, Malaysia
Members of HKCCA are entitled to a 10% discount
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click
here for seat reservation. |
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| The Association is pleased to announce that this year's industry research will be conducted by Synovate ( www.synovate.com ), one of the world's leading research firms. The Association will take advantage of Synovate's industry leading web based solution, allowing participants to share detailed information in the knowledge that it will be handled in a secure and anonymous manner. |
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| All participants will receive a summary of the results, the mailing of which will be handled by Synovate in order to maintain the confidentiality of the respondents. |
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Site visit to China Unicom, Shenzhen on 31 Mar 04 |
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| A half-day visit to China Unicom, Shenzhen was organized on 31 March 2004. If you have missed this event, please click here to read the photos. |
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ERB seminar - Retraining for Tomorrow's Workforce |
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A evening seminar on retraining was organized on 20 May 2004. Guest speakers from Employee Retraining Board (ERB) was invited to share with members how ERB can help call centres to recruit their workforce. Interested parties can click here for the photos. |
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