|
Call
Centre Association
|
|
E-newsletter
- Dec, 2003
|
|
|
| Index |
 |
Upcoming
Events |
|
|
Call
Centre Site Visits - Hong Kong |
|
|
Learn How Amazon.com developed their Customer Service
and Analysis Techniques from the Person who did
it. |
|
|
The
5th Annual General Meeting plus Forum on Call Centre
Industry Research |
| |
|
|
|
|
|
|
 |
|
|
|
| |
|
|
|
Call
Centre Site Visits - Hong Kong (Jan & Feb 2004)
|
| Beginning
this month the Call Centre Association will organize regular
site visits to leading call centres (winners of HKCCA
Award 2003) in Hong Kong. The visits are organized exclusively
for CCA Members and provide opportunities for mutual learning
and networking. |
|
|
| This
visit will last about one and a half hours. The exact
time and place of gathering will be notified once the
arrangements have been confirmed with the host organization.
The visit group is limited to 20 persons,
seats are reserved on a first-come-first-served based,
act now to secure a place. |
|
| The
visits schedule is as following: |
|
| Date |
Time |
Site
Visits |
|
6 January 2003 (Tuesday) |
2:30
pm - 4:00 pm |
PCCW
Limited
6/F Yuen Chau Kok Exchange Bldg., 16-18 Siu Lek
Yuen Road, Shatin, N.T. |
| Early
February (To be confirm) |
To
be confirm
|
INVESCO
Asia Limited
12/F Three Exchange Square, 8 Connaught Place,
Central, Hong Kong. |
|
| |
|
The visits are free. |
| |
| Please
click here for the response form and fax back to us for
reservation. |
| |
| |
|
|
|
|
|
|
|
|
|
|
|
Amazon.com
|
 |
|
Learn
How Amazon.com developed their Customer Service and
Analysis Techniques from the Person who did it.
|
| |
|
12
January 2004
|
| |
|
An
evening jointly hosted by the HK Direct Marketing Association
and
the HK Call Centre Association
|
| |
|
|
| Introduction |
|
|
|
On January 12th at the Ladies Recreation Club, we are
delighted to join forces with the HK Direct Marketing
Association to present a very high profile speaker, Bill
Price. Bill's career spanning 22 years has been spent
in service consulting and operations. Most recently, before
starting his own company Driva Solutions, with Amazon.com.
This evening he will share with us his Amazon contact
analysis techniques and experiences. |
| |
| This
evening will almost certainly be a sell-out. So, please
make an early reservation to be sure of getting your seat.
|
| |
| Programme |
|
| 18.20 |
Registration |
| 18.30 |
Drinks |
| 18:55 |
Introduction
to Limebridge and Bill Price
Mr Tony Bruno, CEO of Contact Solutions Ltd |
| 19:00 |
"The
Best Service is no Service - The Amazon.com case
study"
Mr Bill Price, Founder and President of Driva Solutions.
* |
| 20.00 |
Dinner
Commence |
|
|
|
Programme
subject to change |
|
|
| Who
Should Attend : |
CEOs,
CIOs, Call Centre Managers, IT personnel, CRM &
CSM practitioners, HR Managers. |
| Language
|
English |
| Fee |
HK$
450 for CCA members, HK$550 for non CCA members
(includes drinks & dinner) |
| Venue |
Ladies
Recreation Club, No. 10, Old Peak Rd, Mid Level,
Hong Kong.
|
|
| |
| Please
click
here for the enrolment form & the details
of Mr Bill Price. |
| |
| |
|
|
|
|
|
|
|
|
|
|
| The
5th Annual General Meeting plus Forum on Call Centre Industry
Research |
 |
| 16
January 2004 |
| |
| Notice
of Meeting: |
| 5th
Annual General Meeting plus Forum on Call Centre Industry
Research |
|
|
Get
Your Free Copy of Call Centre Industry Research 2003
Report
|
|
| NOTICE
IS HEREBY GIVEN that the 5th Annual General Meeting plus
Forum on Call Centre Industry Research of the Call Centre
Association (CCA) will be held at 6:00 p.m. on 16
January 2004 (Friday) at Exhibition Hall, 4/F HKPC Building,
78 Tat Chee Avenue, Yau Yat Chuen, Kowloon Tong, Kowloon,
Hong Kong.
|
|
| Programme
run down |
1.
To approve the minutes of 4th Annual General Meeting
2. Chairman's Report for the year 2003
3. Treasurer's Report for the year 2003
4. To select the officer of the Executive Committee for
the year 2004
5. To appoint Secretariat, Auditor for the year 2004 |
| |
| 5:45
pm - 6:00 pm |
Registration |
| 6:00
pm - 6:30 pm |
Guest
Speaker
Mr. Michael Cowell, Managing Director of Teledirect
Hong Kong Limited
"Call Centre Industry Research 2003" |
| 6:30
pm - 6:40 pm |
Mr.
Sidney Yuen - Chairman of Call Centre Association
To approve the minutes of 4th Annual General Meeting
and Chairman's Report for the year 2003.
|
| 6:40
pm - 6:50 pm |
Mr.
John Chiu - Treasurer of Call Centre Association
Treasurer's Report for the year 2003. |
| 7:50
pm - 7:00 pm |
Mr.
Chapman Lam
To select the officer of the Executive Committee
for the year 2004 |
| 7:00
pm - 7:45 pm |
Guest
Speaker
Mr. Terry Leung, Software Manager of EPRO Telecom
Services Ltd
"Double your manpower, half the price" |
|
| |
| Members
are encouraged to attend the Annual General Meeting and
the Forum. |
|
| We
look forward to seeing you at the event. |
| |
| Please
click
here for the enrolment form & the details |
| |
| |
| |
|
|
|
|
|
| |
|
|
|
