|
Call
Centre Association
|
|
E-newsletter
- Sep, 2003
|
| |
| Index |
 |
Upcoming
Event |
| |
The Call Centre Management Symposium & The 4th
Annual Call Centre Awards Presentation Ceremony
2003 |
 |
Events
Review |
| |
1. Call Centre Site Visit to Guangzhou |
| |
2.
Annual Awards Announcement Briefing |
 |
Special
Event |
| |
The Call Centre Management Symposium & The 4th
Annual Call Centre Awards 2003 |
 |
More
News from the Call Centre Sector |
| |
Putting
the Service into Broadband : Hong Kong's Telecommunications
Future |
|
|
|
|
 |
|
|
|
|
Call
Centre Management Symposium & The 4th Annual Call
Centre Awards Presentation Ceremony 2003
|
|
|
"China
on the Move - Enhancing Performance for Elevated Profitability
in the Customer Century"
|
| |
| We
are pleased to invite you to this year's Call Centre Management
Symposium & the 4th Annual Call Centre Awards Presentation
Ceremony 2003. Focusing on the surging development of
the call centre industry in China, this event will be
bigger and better than ever before, offering you a chance
to meet industry experts and learn about the latest in
today's technologies and best practices. |
| |
| Renowned
speakers will include senior executives from PacificNet,
China Unicom, and various winners of the 2003 Call Centre
Awards on topics ranging from customer relationship management,
people strategy, technology application and others you
cannot afford to miss. |
| |
| In
addition, there will be a plenary session on state-of-the-art
management by field experts. |
|
| What's
more, during the luncheon, we will be announcing the winners
of the 4th Annual Call Centre Awards. |
| |
| This
year's event is one you won't want to miss! Invite your
colleagues and friends to join now and enjoy a special
bulk purchase discount.. Please visit here
for the programme details. Make your reservation today
by calling 2788 5753. |
| |
| |
|
|
|
|
|
|
|
 |
| |
|
|
1. A call center site visit across the boarder to Guangzhou
was organized on 27 June 03. PacificNet China Elite Call
Centre (www.PacificNet.com) hosted the visit. |
| |
|
|
| |
| 2.
Annual Awards Announcement Briefing |
| |
| The
Awards briefing sessions were organised on 14 & 22
Jul 03 to provide an overview of the programme, background
of the Awards, Award Categories, Judging Process and Criteria,
Judging Panel, Application Procedures and Results Announcement
to the prospective applicants to the Awards 2003. |
| |
| Mr
Edward Yuen, Secretariat of CCA introducing the Award
details to potential applicants. |
| |
|
|
|
|
|
| |
| |
|
|
|
|
|
|
|
 |
|
|
The Call Centre Management Symposium
& The 4th Annual Call Centre Awards Presentation Ceremony
2003 |
 |
| |
Date:
30th October 2003
Venue: Langham Hotel (former Great Eagle Hotel) |
| |
| Presenting
Companies: |
-
China Unicom
- PacificNet
- Other speakers from many renowned companies
- Various Winners of the 4th Annual Call Centre Awards |
|
Please
click here
for the programme details.
|
|
| |
| |
|
|
|
|
| |
 |
| |
| More
News from the Call Centre Sector |
| |
| Putting
the Service into Broadband : Hong Kong's Telecommunications
Future |
|
Date:
14th October 2003
Venue: The Mandarin Oriental Hotel, Hong Kong |
|
| Please
click here
for the event details. |
|
| |
| |
| |
|
|
|
|
|
|
|
|
|
