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Call
Centre Association
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E-newsletter
- Dec, 2002
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Site
Visits to the Award-winning Call Centres
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3rd Annual Call Centre Awards have been successfully completed
with the Awards Presentation Ceremony taking place on
the 31st October, 2002. |
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the award winners have proved their exceptional achievements,
resulting in the industry's recognition of their exemplary
performance. For this reason, the Call Centre Association
has invited these award winners to arrange on-site visits
at their call centres for our members to learn more about
world-class operations and management practices, and to
discuss the success factors and positive experiences they
have encountered. |
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| 7
Jan 2003 (Tue) AM |
Hong
Kong Trade Development Council |
| 22
Jan 2003 (Wed) AM |
Shangri-la
Hotels & Resorts |
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Interested
members, please click
here to read details and apply |
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AGM
2002
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Annual General Meeting 2002 will be held on 10 Jan 2003
evening in Hong Kong Productivity Council. Detailed program
will be provided later. |
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Call
Centre Management Symposium 2002
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Call
Centre Management Symposium 2002 was organised on 31 October
2002, in Hong Kong. The event was a great success with
250 participants from China, Hong Kong, Taiwan, Singapore,
and Australia in attendance. Because the participants
and the countries involved have increased every year,
we expect that this will become one of the major regional
events within in the Call Centre industry . |
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This
Symposium also provided a unique opportunity to share
valuable insights about opportunities and challenges
facing the future growth of call centre industry. In
fact, the inspiring presentations delivered by the distinguished
speakers provided the attendees with a wealth of valuable
ideas. They also offered a chance to gain new insights
about the opportunities and challenges for the development
and operation of call centres in today's new economy
environment.
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In
order to provide even greater benefits to a wider range
of practitioners within the industry who may have been
too busy to attend the Symposium but would still like
to learn from your speech, we have loaded all of the
presentation files onto our website.
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The
3rd Annual Call Centre Awards Presentation Ceremony
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3rd Annual Call Centre Awards have come to successful
conclusion and the Awards Presentation Ceremony was organised
on the 31st Octorber, 2002. Immediately following the
ceremony, the award winners were invited to give speeches
and share their best practices methods, while discussing
the successful elements that they have adopted as well
as the practical experience they've gained within the
industry. |
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review the winners' list and their profiles, as well as
the photos for the award presentation ceremony, please
click
here. |
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Hong
Kong Call Centre Association (HKCCA) is committed to
improve customer satisfaction by supporting members
in continuous quality improvement and productivity growth
of customer service and interaction centre operations.
We are also representing the entire on-line customer
service and interaction practitioners in Hong Kong.
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order to achieve the Association's objective, HKCCA will
launch an industry-wide survey. The call centre industry
survey serves a number of purposes: |
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For the better understanding of the call centre
industry in Hong Kong and the neighbouring areas; |
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For the local and overseas practitioners to see
the trends and changes in the industry; |
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For the better planning of HKCCA activities, including
Call Centre Awards 2003 and industry support provides
to members; |
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programme will be launched in January 2003. Online questionnaires
will be distributed to members and practitioners and the
final report to be completed in (Mid-Feb 2003). For the
individual/corporate participant in the survey are eligible
for a free copy of the final report. We would very much
like to see this exercise could be carried out annually
as one of the call centre industry milestone event. |
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of the programme will be sent out soon, and stay tuned! |
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| More
News From the Call Centre Sector |
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COPC-2000®
Registered Coordinator Certification Training-the first
of its kind in Hong Kong
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Take
the Exclusive Advantage to Enroll for the
COPC-2000® Registered Coordinator Certification
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| COPC-2000®
is a performance standard specially designed for call
centre operations and been recognised internationally
by a wide range of enterprises and call centers. In many
large enterprises in Europe and U.S., the COPC-2000®
Registered Coordinator Certification has even become the
indispensable capacity for most of the call centre practitioners.
In Asia, and in Hong Kong as well, this qualification
is becoming highly popular among large enterprises and
call centers. |
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| In
view of this, the Hong Kong Productivity Council have
introduced a new "COPC-2000® Registered Coordinator
Training Programme" which is the first of its kind
in Hong Kong. Through a well-structured and comprehensive
training, call centre practitioners like yourself can
learn the techniques of achieving world-class high performance
using the COPC-2000® Standard. After completing the
course and passing the corresponding examinations, you
will then become a COPC-2000® Registered Coordinator.
This qualification proves that you are competent in applying
world-class practices and techniques to enhance call centre
performance. |
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| Now,
as a privilege Call Centre Association member, you can
enjoy an exclusive 10% off the course fee when you apply
to the COPC-2000® Registered Coordinator Training
on or before 10th January 2003. |
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members please click here to read details and apply
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