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Call
Centre Association
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E-newsletter
- Sep, 2002
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Call
Centre Management
Symposium "Growth in a New Era of
Customer Interaction and Relationship"
31 Oct 02
The Ballroom, Conrad Hong Kong
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| Tough
economic times are forcing companies to become even more
competitive in attracting customers, and call centres
are at the heart of that competitive push for excellence.
But changes in call centre management and technology are
occurring every day. So to help maintain standards for
customer relationship building, a sound knowledge of the
latest practices and equipment use is essential. |
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this reason, we are excited to announce the Call Centre
Management Symposium 2002. It's truly the Mecca for the
industry. Practitioners who attend can make important
contacts and gain the latest information on web-based
systems, wireless applications, plus get inside information
about what is working and what is not. |
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you're a serious player in the call centre sector you
will definitely want to attend this year's Call Centre
Management Symposium 2002. |
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more programmes details, please click
here |
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briefing on 3rd Call Centre Awards was held on 6 Sep 2002.
The details of the award categories, judging process and
criteria, the members of the judging panel were introduced.
The executive committee member of CCA, Mr. Chapman Lam
and the representative of AMI, the award survey agency,
were the speakers. Over 60 attendees from the award applicants
attended the briefing. |
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The
3rd Annual Call Centre Awards Presentation Ceremony
31 Oct 02
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The Ballroom, Conrad Hong Kong
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CCA
is organising its 3rd Annual Call Centre Awards. This
year's Awards aim to acknowledge and give recognition
to both outstanding providers of customer service as well
as the individuals who are the top performers on customer
service.
The Awards will be presented at the Luncheon on 31st October
2002 at the Conrad Hotel. |
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Click here for more information |
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