HKCCA Awards, now in their fourteenth year, aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These prestigious, well respected an...

Hong Kong Call Centre Association will offer Contact Centre Putonghua open course from July to August 2012. The course is tailor-made to Contact Centre front-line staff focusing on Putonghua in...

Thank you very much for the ongoing support! As many of you have made inquiries about the schedule and arrangements for the HKCCA Awards 2012, we are pleased to inform you that our Launch Event will...

We are pleased to inform you that the first batch total 13 companies had passed the certification audit conducted by Hong Kong Quality Assurance Agency (HKQAA). A Certificate Presentation Ceremony ...

Dear Members Hong Kong Call Centre Association (HKCCA) and Contact Centre Association of Singapore (CCAS) proudly present “Contact Centre Knowledge Enhancement Tour to Singapore”. The tour will ta...