CCA Executive Committee Members
CCA Executive Committee Members come from different companies in the call centre industry. They are professionals and have lots of relevant experiences in the industry. By contributing both their time and knowledge to the association, they are committed to give advice and make decisions to meet the common goals of CCA. They were all nominated and fairly elected by the representatives in the industry.
Chairman
Mr. John Chiu
Managing Director
AT Group Ltd.		 Mr. John C Y Chiu
: johnchiu@atgroup.com.hk
: (852) 2544-1818
: (852) 2838-6482
Vice Chairman
Ms. Pauline Chan
PCCW		 Ms. Claudia Schlesinger
: pauline.pc.chan@pccw.com
Secretary
Mr. Peter Leung
Business Development Director, North East Asia
BT Hong Kong Limited		 Mr. Peter Leung
: peter.leung@bt.com
: (852) 2532-3542
: (852) 2810-0164
Treasurer / Membership Development
Mr. Michael Cowell
Teledirect Hong Kong Limited		 Mr. Michael Cowell
: michael.cowell@teledirect.com.hk
2008 Awards Chairman
Mr. Sidney Yuen
Chairman & CEO
HBC Limited		 Mr. Sidney Yuen
: sidyuen@hbc.hk
: (852) 2572-6428
: (852) 3015-8918
External Affairs (China)
Ms. Joyce Poon
General Manager
Epro Telecom Services Limited		 Ms. Claudia Schlesinger
: joyce@eprotel.com.hk
: (852)2180-9000 /
Mobile: (852) 9097-9907		 : (852)2180-9900
External Affairs (Regional)
Ms. Claudia Schlesinger
Managing Director
CCSI International		 Ms. Claudia Schlesinger
: c.schlesinger@ccs-int.com
Web Site: www.ccs-int.com
: (852) 2537-8959 : (852) 2893-9824
Professional Development & Training
Mr. Rayland Chan
General Manager
Huyi Global Information Resources (Holding) Company Hong Kong Limited 		Mr. Rayland Chan
: rayland@netvigator.com
: (852) 9090-1309
   
Marketing and Corporate Social Responsibility
Mr. Chris Knop
Director of Customer Contact Centres
Shangri-la Hotels and Resorts		 Ms. Claudia Schlesinger
: chris.knop@shangri-la.com
Web Site: www.shangri-la.com
: (852) 2707 6022 : (852) 2707 6038
External Affairs (China)
Mr. Albert Chan
Senior Manager
Jardine OneSolution		 Mr. Albert Chan
: awhchan@jos.com.hk
: (852) 2516-2681
: (852) 2565-2021
Members Activities
Ms. May Kwan
Manager - customer Interaction Centre
CLP Power Hong Kong Limited
: maykwan@clp.com.hk
Nominated Auditor
Mr. Alex K. K. Kwong
Alex K. K. Kwong, Certified Public Accountant		  
: kwong@alumni.cuhk.edu.hk
: (852) 2376-1368 / (852) 2764-0281
 : (852) 2376-0038
 
Secretariat Officer
 Ms. Yvonne Lau
: secretariat@hkcca.com
: (852) 2577-2289
 : (852) 2838-6482