Dimension Data¡¦s Global Contact Centre Benchmarking Report began in 1997 to address the need to provide relevant information to contact centres the world over. The Report is used by key decision makers and managers in contact centres globally as the de facto industry standard for the management and development of their operations.
The Report includes chapters on the following: Best Practice perspectives; Sample Specifications; Strategy and Development; Financial Rationale and Management; Customer knowledge and Management; Performance Measures and Metrics; Processes and Procedures; Organisation and the Technology Environment. Each chapter presents the survey data in easy to read charts and graphs along with expert commentary, analysis and insights on the findings.
Register your contact centres to participate now and you will receive:
- Complimentary report valued at USD 1500
- Expert comprehensive assessment
- Personal Data Output
- Acknowledgement in the report
Find out if you are on the cutting edge of contact centres, participate now
For a trends and highlights summary, 2007, click here
For more information visit www.ccbenchmarking.com |
