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BT
is a global communications company that delivers managed
services and solutions to customers around the globe. |
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Collaborate
- we work with our customers to help them communicate
wherever, whenever and however they need to. |
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Global
- we work with multi-national organisations across
5 continents and 200 countries. |
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Benefits
- we transform technology into real business benefits,
simplify the complex and help improve business performance. |
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Understanding
- we understand the needs of multi-national organisations
operating in today's fast paced global environment.
Why? Because we are one ourselves. |
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BT
Contact Centre Service |
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BT
Contact Centre Service International offers a solution
for contact centres who want to handle their incoming
calls in multiple countries. The service offers a world-class,
end-to-end managed voice solution that enables high-volume
global contact centres to operate more efficiently and
serve their customers better than ever before. The international
option turns up to be an effective and resilient solution
that enables customers to establish a local appearance
in numerous countries, connect callers and agents more
efficiently across multiple contact centres, and minimise
their investment in costly call routing technology. |
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click
here for details |
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BT
IPCC |
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Aimed
at businesses of any size, IPCC solutions enable
organisations to implement a state-of-the-art multimedia
CRM and contact solution in rapid time-scales. IPCC is designed for customers that want full multi
media ACD capability for their agents (i.e. Voice, Email,
Fax, Internet), but that don't yet require access to a
complete CRM solution. It also supports full Interactive
Voice Response (IVR) and Voice Recording, and is configured
using Contact Central's unique, easy-to-use Management
Framework, which also provides comprehensive real time
and historical reporting. |
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Click
here for details |
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For
BTGS link, go to
http://www.btglobalservices.com/business/global/en/index.html
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