BT is a global communications company that delivers managed services and solutions to customers around the globe.
   
 
Collaborate - we work with our customers to help them communicate wherever, whenever and however they need to.
Global - we work with multi-national organisations across 5 continents and 200 countries.
Benefits - we transform technology into real business benefits, simplify the complex and help improve business performance.
Understanding - we understand the needs of multi-national organisations operating in today's fast paced global environment. Why? Because we are one ourselves.
   
  BT Contact Centre Service
  BT Contact Centre Service International offers a solution for contact centres who want to handle their incoming calls in multiple countries. The service offers a world-class, end-to-end managed voice solution that enables high-volume global contact centres to operate more efficiently and serve their customers better than ever before. The international option turns up to be an effective and resilient solution that enables customers to establish a local appearance in numerous countries, connect callers and agents more efficiently across multiple contact centres, and minimise their investment in costly call routing technology.
 
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  BT IPCC
  Aimed at businesses of any size, IPCC solutions enable organisations to implement a state-of-the-art multimedia CRM and contact solution in rapid time-scales. IPCC is designed for customers that want full multi media ACD capability for their agents (i.e. Voice, Email, Fax, Internet), but that don't yet require access to a complete CRM solution. It also supports full Interactive Voice Response (IVR) and Voice Recording, and is configured using Contact Central's unique, easy-to-use Management Framework, which also provides comprehensive real time and historical reporting.
   
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  For BTGS link, go to

http://www.btglobalservices.com/business/global/en/index.html