Malaysia possesses admirable infrastructure, a strong economic environment, an affordable yet high value human resource base, a stable socio political climate, strong government initiatives and a host of customized investment incentives to make it one of the most attractive global hubs in this region. In order to evangelize the Malaysian industry and to further enhance the capabilities within its industry, the CCAM has embarked on an exciting plan to move the industry into another phase and to empower its members to be globally compatible through a series of skills enhancement, certification and knowledge pursuit programs.

[Click here to read and learn more about CCAM]

CRMXchange is a premier web site dedicated to providing information in an innovative and interactive environment for CRM/Contact Center professionals. The site offers live instructor led training, forums, white papers, newsroom, monthly columns, and a showcase for products and services for the industry. The site hosts free monthly live webcasts and debates on a variety of CRM and Contact Center issues. http://www.crmxchange.com

The Hong Kong Call Centre Association and Association of call Centre & Outsourcing Pakistan recently signed a Memorandum Of Understanding. The purpose of this memorandum is to identify and develop a framework of cooperation between the two associations and to develop mutually beneficial programs, projects and activities.

[Click here to read and learn more about ACCO]