July 2010
Letter from HKCCA Chairman John Chiu:

About the Code of Practise for the Person-to-Person TeleMarketing Calls - a HKCCA prospectus
Please click here (in .doc format)

ICCM & CRM Asia 2010 -
March 30-31, 2010 Singapore
April 15, 2010 Shenzhen
For details, please visit:
http://iccm-crmasia.questexevents.net/home

Leading customer care professionals in Asia share evidence-based strategies and best practices that will re-define call centre operations at Contact Centres Asia 2010 (www.contactcentresasia.com)

marcus evans’ ‘Next Generation Customer Management’ conference highlights the participation of representatives from international companies such as AIG Consumer Finance Group, Nike, Adidas Singapore National Call Centre Awards, ING (Japan), BT Global Services (Singapore), Hewlett Packard (Singapore), Volvo Construction Equipment (Singapore), Toyota Motor (Philippines), Western Union Financial Services (Philippines), Sun Microsystems (Singapore), DIGI, Astro Entertainment, Maybank, AmBank and among others. For further event details and event brochure, kindly contact Ms. Catherine Foo at +603 2723 6757.

**An exclusive 10% discount is extended for Hong Kong Call Centre Association (HKCCA) members to attend the conference if they register with Catherine at CatherineF@marcusevanskl.com

CCDCI - 2008 is designed to explore some of the existing challenges which team managers and leaders are currently facing with regards to maximizing performance. The outcome of this full day is to provide tools, techniques and strategies for delegates to consistently maximize the performance of their colleagues and organization through even more effective management and leadership.

The (CCDCI) Mumbai a focused event for the Call Center industry is poised to create a Call Center Conferences that would combine technology, people, process, quality & strategy along with it focusing on managerial and human resource topics; this will ensure the attendance of key functions within the industry and specifically the senior management – those with the most buying power.

Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry!

September 1st - 8th 2008