CCA Executive Committee Members
CCA Executive Committee Members come from different companies in the call centre industry. They are professionals and have lots of relevant experiences in the industry. By contributing both their time and knowledge to the association, they are committed to give advice and make decisions to meet the common goals of CCA. They were all nominated and fairly elected by the representatives in the industry.
Chairman / External Affairs
(Gov't Body, APCCAL)
Mr. John Chiu
Managing Director
AT Group Ltd.		 Mr. John C Y Chiu
: johnchiu@atgroup.com.hk
: (852) 2544-1818
: (852) 2838-6482
Vice Chairman / Event Management
Ms. Pauline Chan
Assistant Vice President, Customer Experience
PCCW		 Ms. Claudia Schlesinger
: pauline.pc.chan@pccw.com
Secretary
Mr. Albert Chan
General Manager
VoiceIT (HK) Limited 		Mr. Albert Chan
: awhchan@voiceitech.com
: (852) 3106-2834
: (852) 2123-9022
Treasurer / Membership Development
Mr. Michael Cowell
Managing Director
Teledirect Hong Kong Limited		 Mr. Michael Cowell
: michael.cowell@teledirect.com.hk
2010 Awards Chairman / External Affairs
(Gov't Body, APCCAL)
Mr. Sidney Yuen
Chairman & CEO
HBC Limited		 Mr. Sidney Yuen
: sidyuen@hbc.hk
: (852) 2572-6428
: (852) 3015-8918
External Affairs (China)
Ms. Joyce Poon
General Manager
Epro Telecom Services Limited		 Ms. Joyce Poon
: joyce@eprotel.com.hk
: (852)2180-9000 /
Mobile: (852) 9097-9907		 : (852) 2180-9900
External Affairs (Regional)
Ms. Claudia Schlesinger
Managing Director
CCS International		 Ms. Claudia Schlesinger
: c.schlesinger@ccs-int.com
Web Site: www.ccs-int.com
: (852) 8203-9313 : (852) 2838-6482
Executive Director / Professional Development & Training
Mr. Rayland Chan
Executive Directore (HKCCA)
 Mr. Rayland Chan
: rayland@netvigator.com
: (852) 9090-1309
   
Marketing and Corporate Social Responsibility
Mr. Chris Knop
Managing Director
Condour Enterprises		 Ms. Claudia Schlesinger
: chrisknop@hkcca.com
External Affairs (Regional)
Mr. Peter Leung
Head of Marketing, Hong Kong & South Korea
BT Hong Kong Limited		 Mr. Peter Leung
: peter.leung@bt.com
: (852) 2532-3542
: (852) 2810-0164
Executive Committee
Ms. Wener Leung
Vice President, Customer Experience Management, Consumer Banking
DBS Bank (Hong Kong) Ltd. 		Ms. Wener Leung
: wenerleung@dbs.com
: (852) 3668-5996
: (852) 2806-5397
Executive Committee
Mr. Rayman Wong
Director
DigiRainbow Ltd. 		Mr. Rayman Wong
: rwong@digirainbow.com
: (852) 2296-4536
: (852) 2780-8717
Members Activities
Ms. May Kwan
Manager, Customer Service Delivery
CLP Power Hong Kong Limited		 Mr. Albert Chan
: maykwan@clp.com.hk
Nominated Auditor
Mr. Alex K. K. Kwong
Alex K. K. Kwong, Certified Public Accountant		  
: kwong@alumni.cuhk.edu.hk
: (852) 2376-1368 / (852) 2764-0281
 : (852) 2376-0038

 

 
Secretariat Officer
 Ms. Jessie Cheung
: secretariat@hkcca.com
: (852) 2577-2289
 : (852) 2838-6482