Tough economic times are forcing companies to become even more competitive in attracting customers, and call centres are at the heart of that competitive push for excellence. But changes in call centre management and technology are occurring every day. So to help maintain standards for customer relationship building, a sound knowledge of the latest practices and equipment use is essential.

For this reason, we at the Call Centre Management Association are excited to announce the Call Centre Management Symposium 2002. It's truly the Mecca for the industry. Practitioners who attend can make important contacts and gain the latest information on web-based systems, wireless applications, plus get inside information about what is working and what is not.

If you're a serious player in the call centre sector you will definitely want to attend this year's Call Centre Management Symposium 2002.

CCA is a non-profit organisation that represents the entire on-line customer and interactive industry in Hong Kong. We are committed to supporting our members in achieving consistent quality improvements and productivity enhancements in their customer service operations as well as interactive centres in order to improve customer satisfaction.

To take advantage of great networking opportunities for your company, enroll now and enjoy an array of activities in the year coming. For membership details, please call 2788 5753.