 |
| |
|
|
|
Call
Centre Management Symposium &
The 4th Annual Call Centre Awards Presentation Ceremony
2003
|
|
"China on the Move - Enhancing
Performance for Elevated Profitability in the Customer
Century" |
|
Date: 30 October 2003
Venue: The Ballroom, Langham Hotel
(former Great Eagle Hotel)
Free 2003 CCA Membership
with registration to the event
|
 |
| |
| Presenting
Companies: |
|
- China Unicom
- PacificNet
- Other speakers from many renowned companies
- Various Winners of the 4th Annual Call Centre Awards |
| |
| Programme: |
| 8.30
- 9:00 |
Registration |
| 9.00
- 9.15 |
Welcome
Remarks
Mr Sidney Yuen, Chairman, Call Centre Association |
| 9.15
- 9.45 |
CRM
Call Centre Integration between Hong Kong and China
Delivering Competitive Advantages and Success via
Cross-border CRM Service Integration and Cooperation
Mr. Tony Tong, Chairman & CEO, PacificNet |
| 9.45
- 10.15 |
The
Differentiator - Customer Relationship Management
Mr. Nang Xin Sheng, Director, CRM Call Center Division,
China Unicom |
| 10:15
- 10.45 |
Experience Sharing
in PRC Contact Centre Outsourcing
Representative of PCCW |
| 10:45
- 11.00 |
Coffee Break |
| 11.00
- 11.30 |
Asia
Pacific Call Centre Research 2003
Mr. Martin Conboy, Chief Executive Officer,
Callcentres.net Pty. Ltd., Australia |
| 11:30
- 12:30 |
Panel
Discussion
Incorporating State-of-the Art Management in Your
Contact Centre
Executive from British Telecom
Mr. W N Kong, Customer Services Manger, CLP Power
Hong Kong Limited
Mr. Tony Bruno, Director, Contact Solutions Limited
Ir. Jolly Wong, Council Member (IT), Hong Kong Institution
of Engineers
Mr. Simon Kriss, Chief Executive, Sagatori Customer
Touchpoint Consulting |
| 12.30
- 2.30 |
Luncheon |
| 2.30
- 3.30 |
2003 Call Centre Award
Winners Showcase I |
| 3.30
- 3.45 |
Coffee Break |
| 3.45
- 5.00 |
2003 Call Centre Award
Winners Showcase II |
| 5.00 |
Symposium Ends |
| |
|
|
|
Programme subject to change |
| |
| Other
Details: |
Medium of Instruction
: English/ Cantonese with English terminology
Venue : The Ballroom, Langham Hotel |
| |
| Fee |
(HK$) |
(HK$) |
| CCA member |
800 |
450* |
| Non-member |
980 |
550* |
|
| |
| * Bulk Purchase (For 2 or
more enrolments at one time) |
| You will be entitled to
free 2003 membership to Call Centre Association worth
HK$1,000 now with registration to the symposium. |
| |
| Enquiry : 2788-6381 (tel)
2788-6056 (fax) millau@hkpc.org |
| |
| Reservation
and Enrolment |
1. Please click
here
for online enrolment or download the enrolment
form and fax the completed form to Powerhouse
at 2788 6056 for reservation. Reservation should be confirmed
by sending the enrolment form to the following address
via mail or in person : 3/F, Powerhouse, HKPC Building,78
Tat Chee Avenue, Kowloon (Attn.: Ms. Amy Wong)
[All cheques should be crossed and made payable to the
"Call Centre Association Limited"] |
| 2. Please note that no cancellation
or postponement 7 working days before the course commence,
if any course fee will be charged to the participant. |
| |
| Remarks |
| 1. Typhoon/
Black Rainstorm: No event will be held when typhoon signal
No.8 or above or black rainstorm warning is hoisted after
6:00am. Made up event will be notified to participants
as soon as possible. |
| 2. CCA reserves
the right to reject any application in any circumstances
and for whatever reasons. Payment of fee should not be
construed as acceptance of admission. |
| 3.
CCA reserves the right to change the contents/ time-table/
speakers when necessary. |
| |
| Remark :
Please be informed that the data collected from the registration
may be disclosed to the participants of this event, such
as sponsors, exhibitors or media for the purpose of their
promotion. |
| |
| Organisers: |
  |
| Sponsors: |
|
| Supporters: |
|
|
| |
|
|
| |
| |
