"Background of Call Centre Association"
Hong Kong Call Centre Association (HKCCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organisations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.
 
"Objective"
HKCCA is a non-profit organisation representing the entire on-line customer service and interaction in Hong Kong. We invite all companies and organisations that engage in on-line customer interaction to join the association for promoting the well being of the industry.
 
"Mission"
We are committed to improving customer satisfaction by supporting members in continuous quality improvement and productivity growth in contact centres and online customer interaction.
 
"Membership"

- Corporate Membership (call centre operation unit with more than 10 agents and located in Hong Kong (Annual fee of HK$3,000-)

- Corporate Membership for Small and Medium Call Centre ( call centre operation unit with 10 or below agents and located in Hong Kong ) (Annual fee of HK$1,800-)

- Corporate Membership for PRC ( call centre operation located in PRC) (Annual fee of HK$2,000-)

- Vendor Membership (Annual fee of HK$5,000-)

- Individual Membership (Annual fee of HK$800-)

 
For details, please click here