 |
| |
| "Background
of Call Centre Association" |
| Hong Kong Call Centre Association (HKCCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organisations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology. |
| |
| "Objective" |
| HKCCA is a non-profit organisation representing the entire on-line customer service and interaction in Hong Kong. We invite all companies and organisations that engage in on-line customer interaction to join the association for promoting the well being of the industry. |
| |
| "Mission" |
| We are committed to improving customer satisfaction by supporting members in continuous quality improvement and productivity growth in contact centres and online customer interaction. |
| |
| "Membership" |
| Membership Type |
Annual Fee |
Requirements |
| Corporate |
HK$3,000 |
Enterprises located in Hong Kong, Macau or PRC with contact centre operations and more than 50 employees |
| Corporate (for Small & Medium Enterprises) |
HK$2,000 |
Hong Kong registered enterprises with less than 50 employees; with telemarketing, hotline operations or contact centre professionals recruitment business |
| Vendor |
HK$5,000 |
Company offering call centre solutions/services/products, located in Hong Kong |
| Full Member |
HK$800 |
Contact centre or Customer Service professionals or practitioners |
| Associate Member |
HK$100 |
Students attending tertiary or vocational education; or junior level employees working within the contact centre / customer service industry |
|
For
details, please click
here
[Click here] to download HKCCA Introduction Powerpoint |
| |
