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The 8th Annual Hong Kong Call Centre Association Awards
Winners Announced
New outbound categories recognized the best
contact centres and practitioners in telemarketing field
Hong Kong,16 October 2007 - The 8th Annual Hong Kong Call Centre Association Awards Gala Dinner and Awards Presentation Ceremony organized by Hong Kong Call Centre Association (HKCCA) was held on 12 October at the Hong Kong Football Club. The competition was successfully completed with a total of 53 corporate and individual winners announced.
New Outbound Categories
As telemarketing acts as a very important role nowadays, this year, HKCCA also has expanded with the new outbound categories. Speaking at the Awards Presentation Ceremony, Mr. Sidney Yuen, Chairman of HKCCA, said: “Echoing to the development of the call center industry, we also honour those outbound contact centres to reflect the importance of telemarketing in the contact centre area. Also, we have once again witnessed another breakthrough performance by our dedicated executive members and Awards committee. The Call Centre Awards recognise the best of the best within our industry, by celebrating achievement and best practice. In addition, the Awards applaud staff accomplishments; affirm success through professional recognition and appreciation and allows customer service managers and their teams to be recognised by the community.”
Oscar Night to recognize the Best-of the Best
The Awards culminated in a Gala Dinner, one of the most prestigious contact centre events in Hong Kong. The theme of the Gala Dinner was “Oscar” to honour award winners as the “Oscars of Contact Centres”. The Gala was a stunning success. One of our Guests of Honour Mr. Charles Ng, Acting Director-General of Invest Hong Kong, congratulated the Awards winners and said: “As the outstanding representatives of the best of the industry, the call centre professionals provide others with a yardstick with which to measure their own performance and success. Sharing your experiences, the obstacles you have overcome and your successes drive your industry towards even greater heights.”
In the Gala Dinner, representatives from major local contact centres and their overseas counterparts have participated in the event. Apart from congratulating the Awards winners, they have also taken this opportunity to share their experience so as to enhance the development of industry. The success of the Awards and the Gala Dinner was greatly contributed by a number of sponsors, Platinum Sponsor GN Jabra; Gold Sponsors TNT Express & Talisma; Silver Sponsor, Plantronics and Bronze Sponsors, CosmoCom and Tianjin Ecnomic-Technological Development Area. PCCW and CIGNA Worldwide Life Insurance Company Ltd. were obtained the newly added Grand Awards of the Year, while all others awards winners are listed as follows:
[Click here] to view Winner List
About Hong Kong Call Centre Association
HKCCA is a non-profit organization representing the contact centre and on-line customer service industries in Hong Kong, Macau and Southern China. The Association committed to improving customer satisfaction by supporting members in continuous quality improvement and productivity growth in contact centres and online customer interaction.
This press release is issued by Allied Synergy Communications Limited on behalf of Hong Kong Call Centre Association. For press inquiries, please contact:
Mr. Sidney Yuen, HKCCA Chairman, Vice Chairman Mr. John Chiu and 2007 Awards chairman Mr. Chapman Lam and HKCCA Executive Committee Members propose a toast at The 8th Annual Hong Kong Call Centre Association Awards Gala Dinner. (From left to right) Chapman Lam, Rayland Chan, John Chiu, Sidney Yuen, Ambrose Linn, Albert Chan, Pauline Chan, Chris Knop, Claudia Schlesinger, Joyce Poon and Michael Cowell.
Mr. Sidney Yuen, Chairman of HKCCA (left) presents a souvenir to one of the Guests of Honour, Mr. Charles Ng (right), Acting Director-General of Invest Hong Kong at The 8th Annual Hong Kong Call Centre Association Awards Gala Dinner on 12 Oct at the Hong Kong Football Club.
PCCW is one of the Grand Award winners of The 8th Annual Hong Kong Call Centre Association Awards. Accompanied by HKCCA Chairman, Mr. Sidney Yuen (left 1) and one of the Guests of Honour, Mr Charles Ng (right 1), Acting Director-General of Invest Hong Kong present the Grand Award trophy to PCCW representatives Mr. Gary Chow (left 2), Managing Director, Commercial Group and Mr. Tom Chan (right 2), Managing Director, Consumer Group of PCCW.
CIGNA Worldwide Life Insurance Company Limited, one of the Grand Award winners in The 8th Annual Hong Kong Call Centre Association Awards. Accompanied by Mr. Sidney Yuen HKCCA Chairman (left 2), and Guest of Honour Mr. Charles Ng (left 3), Acting Director-General of Invest Hong Kong present the Award trophy to CIGNA representatives, Mr. William Cotter (left 4), CEO of CIGNA Worldwide Life Insurance Company Limited.
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